🛫️ Ready for takeoff? We sat down with Bharath Kumar Chandrashekar, the Head of Customer Operations at airasia, to get an inside look at what it's like to work for one of the most innovative airlines in the world. We'll also be sharing some insider tips on how you can land your dream job in the Customer Happiness team! So fasten your seatbelt and get ready for a career journey that will take you to new heights.

Question: What does a typical day in airasia look like for you? What do you like most about your job? Could you share the most challenging part of your job?

In the fast-paced world of customer-facing roles, every day brings fresh challenges and opportunities for growth. As the Head of Customer Operations, my primary focus is to deliver exceptional service to our guests, who are the heart of our existence. The day begins with analyzing tasks from the previous days, followed by devising innovative strategies for the day.

In my role, I oversee support for a range of businesses, including airlines, non-AirAsia flights, airasia ride, SNAP, and more. Each division has its own targets, which I am committed to achieving. However, my utmost priority lies in nurturing and supporting my team, as they are the ones directly responsible for caring for our guests.

Beyond day-to-day operations, I constantly strive to improve existing processes, introduce new ones, and implement industry best practices. I actively pursue automation and empower my team to go above and beyond in serving our guests. Together, we work tirelessly to enhance the customer experience and exceed expectations at every turn.

I absolutely adore the incredible diversity of tasks that come with my current job! Each day unfolds with fresh and exciting challenges that keep me on my toes. It's like embarking on an exhilarating adventure every single day, where I get to tackle new hurdles and discover innovative solutions. This job has truly become a catalyst for my personal and professional growth, pushing me to expand my horizons and excel in ways I never thought possible.

One of the most demanding aspects of my job is ensuring the continuous motivation of my team throughout the day, enabling them to consistently deliver exceptional service to our valued guests. Despite having a proven track record of successful service delivery over the years, maintaining high levels of motivation remains a constant challenge that I actively address.

Question: What makes an Allstar successful in your Customer Happiness team? Do you have any advice for candidates who would love to join your team?

To rise as a successful Allstar in the department, possessing key qualities such as empathy, patience, adaptability, and resilience is essential. In our guest-obsessed company, we prioritize putting our customers at the forefront of everything we do. Therefore, we invite you to join us with a customer-centric mindset, where exceeding guest expectations becomes the foundation of your journey with us.

Firstly, to pave the way for success, it's crucial to establish clear goals and devise a well-defined plan to attain them.

Second, being organized and efficient allows for optimal productivity and ensures that tasks are completed effectively.

Third, be a team player. effective communication with others fosters collaboration and understanding, enabling seamless teamwork.

Fourth, a positive and motivated attitude uplifts not only yourself but also those around you, contributing to a harmonious work environment.

Above all, resilience is key; never give up, persevere through challenges, and keep pushing forward towards your goals.

Question: What is the current recruiting process or system that can help candidates ace the selection in your commercial team?

At airasia, we start our hiring process upon job posting activation through our career portal (https://mycareer.airasia.com/gb/en). Once you are shortlisted, we will notify you to undergo a series of interviews or even case studies.

To understand more about airasia's hiring process, please look through the airasia's hiring process page (https://mycareer.airasia.com/gb/en/hiringprocess), and to learn more about us, you can refer to our newsroom (https://newsroom.airasia.com/).

Question: What sort of preparation would you recommend for someone interested in customer happiness-related positions?

Harness the skills you already possess by focusing on the following areas:

Develop Strong Communication Skills: Focus on improving both verbal and written communication skills. Practice active listening, clarity in expressing ideas, and adapting communication styles to different situations.

Acquire Relevant Experience: Look for opportunities to gain practical experience in customer service roles, either through internships, part-time jobs, or volunteering. This experience will provide valuable insights and demonstrate your commitment to the field.

Cultivate Empathy and Patience: Customer service requires empathy and patience. Practice putting yourself in others' shoes, develop a calm demeanour, and exercise patience when dealing with challenging situations.

Sharpen Problem-Solving Skills: Strengthen your ability to identify and resolve problems efficiently. Practice critical thinking, analyze different scenarios, and find effective solutions that satisfy both the customer and the company's goals.

Enhance Interpersonal Skills: Customer service often involves interacting with a diverse range of individuals. Focus on developing strong interpersonal skills, such as building rapport, managing conflicts diplomatically, and remaining professional in all interactions.

💼💫 Job Opportunities in the Customer Happiness team:

Customer Happiness Executive https://mycareer.airasia.com/gb/en/c/customer-happiness-jobs
🔥Hot job alert: Customer Happiness Executive (Chinese Speaker) https://mycareer.airasia.com/gb/en/job/JR0020972/Customer-Happiness-Executive-Chinese-Speaking
Can't find the right job now? Join our talent community to stay connected, and learn more about career opportunities and events that interest you! https://mycareer.airasia.com/gb/en/jointalentcommunity

🌍✈️ Our Office Location:

RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (KLIA2), 64000, KLIA, Selangor, Malaysia. https://goo.gl/maps/NSaiunsaN1UMMX8GA

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